Refund policy

30-day returns

If a mount isn't right, you have 30 days from delivery to request a return – same policy as our Etsy shop. To start one, contact us with your order number and the reason for the return.

Request the return within 30 days of delivery.
Ship the item back within 14 days of the return request.
Items must be returned in original, uninstalled condition.
Return shipping is paid by the buyer, unless the return is our error (see below).

Once your return arrives, we'll issue a refund to your original payment method within 5 business days. Card refunds typically post within 5–10 business days after that. Original shipping charges are refunded when the return is due to our error.

Exchanges and wrong-size help

Ordered the wrong adapter for your junction box, or the wrong mount for your camera model? Contact us before returning anything – matching mounts to hardware is what we do all day, and we'll get you into the right part with as little friction as possible.

Custom-dimension (parametric) mounts

Mounts built to your specifications through the customizer – your exact roof pitch, angle, or extension length – are made uniquely for you and can't be restocked, so they're not eligible for change-of-mind returns. That said, we stand behind them completely:

If the part doesn't match the specifications you ordered, or arrives defective, we'll reprint it or refund it – free.
If you measured wrong and the mount doesn't fit, contact us anyway. We'll help you get the measurement right and offer a discounted remake in the correct size.

Damaged or defective items

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with a photo of the item and packaging. We'll send a free replacement or issue a full refund – usually without asking you to ship anything back.

Cancellations

Orders can be cancelled for a full refund any time before they ship. Because most orders enter production within 1 business day, contact us as soon as possible after ordering.